| This report compares the business-class VoIP offers from six carriers, detailing both the services for large enterprises and SMBs. We then project the market opportunity out to 2012, forecasting both numbers of business-class VoIP lines and resulting revenues. We predict that AT&T, Verizon and Qwest will capture the biggest share of large enterprises as VoIP customers, but will face competition in the SMB space from a variety of new entrants. Nine tables and charts are included.
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- INTRODUCTION
- MARKET SEGMENTS
- Residential: The Catalyst
- Small & Medium Business
- Large Enterprise
- MARKET DRIVERS
- Cost
- Equipment Upgrade
- Features
- VOIP TECHNOLOGY
- Network Architecture
- MAJOR CARRIERS
- AT&T
- AT&T Callvantage
- AT&T Voice DNA
- AT&T Business in a Box
- AT&T IP Flexible Reach
- AT&T IP Telephony/LAN management
- Other VoIP Services
- CBeyond
- Level 3
- Qwest
- OneFlex Hosted VoIP
- OneFlex Integrated Access
- OneFlex Managed IP Communications
- Verizon
- Verizon Hosted IP Centrex
- Verizon IP Flexible T-1
- Verizon IP Integrated Access
- Verizon IP Trunking
- Verizon Managed IP PBX
- XO Communications
- XO IP Flex
- XO SIP Service
- XO Pricing Structure
- Others
- COMPETITIVE SUMMARY
- Features
- Availability
- Pricing
- Bottom Line
- MARKET OPPORTUNITY (2008-2012)
- Subscriber lines
- Revenue
- About Pike & Fischer’s Broadband Advisory Services
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FOR IMMEDIATE RELEASE
Business VoIP Lines to Total 7.8 Million by 2012, New Report Says
SILVER SPRING, MD—The number of U.S. businesses using an Internet telephony line will surpass 5 million by the end of the decade and hit 7.8 million by the end of 2012, according to new projections from Pike & Fischer’s Broadband Advisory Services.
In addition, providers of Voice over Internet Protocol (VoIP) services will see revenues from business customers triple over the next five years to hit more than $6 billion, P&F says in the new report, VoIP in the Business World: Market Forecast and Analysis.
Businesses are increasingly attracted to VoIP services because of the operational efficiencies and cost savings. The biggest part of the market will be large enterprises, which tend to have in-house information technology experts to manage telecommunications upgrades, the Silver-Spring based market research firm says. Incumbent telephone companies such as AT&T and Verizon are likely to retain the biggest share of these customers, the report says.
Smaller companies have fewer built-in resources and may take a bit longer to adopt VoIP for their telecommunications systems, says Rich Power, a P&F contributing analyst and author of the report.
“The sales and marketing cycle may be a little longer for buyers in this segment,” Power says. “There is just too much at stake to risk changes to their communications systems unless they fully understand the risks and potential rewards.”
Nevertheless, the size of the market has attracted a number of new entrants who for the most part are doing a better job in selling to the small-business market, the report concludes.
Pike & Fischer, a BNA company, offers a host of legal and business products covering the telecommunications industry. The report, VoIP in the Business World: Market Forecast and Analysis, is priced at $699 and is available for purchase at www.broadbandadvisoryservices.com. For analyst commentary or to request a briefing, contact Tim McElgunn at 856-751-6723, tmcelgunn@pf.com.
For information about Pike & Fischer’s Broadband Advisory Services, visit www.broadbandadvisoryservices.com or contact Jonathan Wentworth Ping at 212-576-8741 / jping@pf.com.
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R. Daniel Power
R. Daniel Power has over 25 years' experience in the telecom and computer industries. He started his telecom career in market research and analysis while at General Electric. In his next position he was responsible for indirect channel sales at Data-Control Systems. Following that he had a series of positions with increasing scope and responsibility in product management. Products under his management included transmission devices and computer peripherals under several brand names, including Teletype Corporation and NCR. Power also worked with Lucent Technologies on strategy and portfolio management, eventually having responsibility for the entire Lucent product portfolio. Today, Power is a Level II candidate in the Chartered Financial Analyst (CFA) Program, a globally recognized standard for measuring the competence and integrity of financial analysts. He holds a BS ME from Lafayette College and an MBA in Marketing from Columbia Business School.
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